Built is a leading provider of a digital platform designed to assist small and medium-sized enterprises (SMEs) in efficiently managing their business finances. Our platform streamlines processes such as invoicing, payment acceptance, payroll management, and report generation, enabling SMEs to focus on their core operations. We are dedicated to providing exceptional customer service and support to our clients, ensuring their satisfaction and success.

Job Description
As a Customer Service Representative at Built, you will play a crucial role in maintaining positive relationships with our valued customers. You will be responsible for handling inbound and outbound calls, addressing customer queries, and providing timely and accurate assistance to ensure a seamless user experience.

Responsibilities

Handle incoming calls and emails from customers in a professional and courteous manner.
Respond to customer inquiries, resolve issues, and troubleshoot problems effectively.
Educate customers about Built's digital platform, its features, and its functionalities.
Document customer interactions, inquiries, and resolutions accurately in the CRM system.
Escalate complex or unresolved issues to the appropriate team members for further assistance.
Handle telemarketing to prospective customers

Qualifications

Excellent verbal and written communication skills, with a professional and friendly phone demeanor.
Customer-focused mindset with a genuine desire to assist and support clients.
Proficient computer skills and familiarity with digital platforms and software applications.
Ability to adapt to new technologies and learn new systems quickly.
Applicant must reside in and around East Legon and its environs

Deadline: 30th May 2025.

Customer Success Associate

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